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Terms of Use

Last updated: September 9, 2026

1. Acceptance

By accessing the Braluma platform you agree to these Terms of Use. If you do not agree with any part, do not access or use our services. These English terms apply to visitors and leads in Canada, excluding Quebec. If you reside in Québec, these English terms are not intended for you: Québec's Law 25 and French-language requirements are not addressed here. Please contact us before using the service from Québec.

2. Operator

Braluma is a technology platform developed and operated by Optivoo Digital Brasil Ltda. (CNPJ 40.807.362/0001-03). We have no Canadian establishment at this time.

3. Service description

Braluma is SaaS management tooling for cleaning and home-service businesses, including customer and booking management, team availability, financial tracking, an AI operations assistant, and a customer portal.

4. Accounts

To use the platform you must:

  • Be at least 18 years old
  • Provide true, accurate, and complete information
  • Keep access credentials confidential
  • Notify us immediately of unauthorized use

You are responsible for all activity under your account.

5. Plans and payments

  • Billing is recurring as described at purchase
  • Prices may change with 30 days prior notice
  • You may cancel at any time; no pro-rata refunds unless required by law

6. Acceptable use

You agree not to:

  • Violate applicable laws or regulations
  • Infringe intellectual property rights
  • Transmit malware or malicious code
  • Attempt to access unauthorized systems
  • Use the platform for spam or unsolicited communications (see CASL consent)
  • Resell or sublicense platform access or reverse-engineer the software

7. Intellectual property

Platform software, design, text, graphics, and logos belong to Braluma or its licensors. You retain ownership of data you enter and grant Braluma a limited licence to process it to provide the services.

8. Availability and liability

We target 24/7 availability but do not guarantee uninterrupted service. To the extent permitted by applicable consumer protection law, indirect or consequential damages are excluded and total liability is limited to amounts paid for the service in the prior 12 months.

9. Termination

We may suspend or terminate access for breach. You may cancel anytime in platform settings. After cancellation, we handle data under our Privacy Policy and applicable retention controls. There is no single 30-day deletion period: timing varies by data category and legal duties, and backups may persist until their normal expiration.

10. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Disputes will be resolved in the courts of Toronto, Ontario, subject to mandatory consumer protections of your province (outside Quebec). Where the applicable law of your province does not permit exclusive choice of law or forum, the mandatory laws and courts of your province apply to the extent required by law.

11. Contact

Questions about these Terms: